How can we help you today?
-
Shop Premium Outlets
- How does ShopPremiumOutlets.com work?
- Why should I buy using ShopPremiumOutlets.com?
- What is the Simon Premium Outlets VIP Shopper Club?
- Can I make online purchases at ShopPremiumOutlets.com if I live outside the United States?
- Where can I find size and fit advice?
- The retailer isn't following up with me, can you help?
-
Orders
- What happens after I place my order?
- When will you charge my credit card?
- Where is my order?
- Where can I find my order status?
- I placed an order but didn't receive an order confirmation email. Did my order go through?
- Where can I find my order number?
-
Pricing & Promotions
- Are prices the same online and in store?
- Are products the same online and in store?
- Do you offer price adjustments?
- Price Updates and Price Matching
- What promotions or discounts are available?
- Can I use a promo code?
-
Payments & Gift Cards
-
Shipping & Delivery
- How are shipping rates calculated on ShopPremiumOutlets.com?
- What are the shipping prices per retailer?
- How long does it take to ship my order?
- Who ships my order?
- Where do you ship?
- How can I change my shipping option after I have placed my order?
-
Returns & Exchanges
- What is your return policy?
- How do I return or exchange an item?
- How much is the return shipping fee for online purchases?
- Is the shipping fee charged for exchanges?
- How long do I have to return or exchange an item I bought online?
- Can I return an item to a Simon Premium Outlets Guest Services Center?
-
Account & Emails
- Why should I create an account with Shop Premium Outlets?
- What is the Shop Premium Outlets VIP Shopper Club?
- What are the benefits of the VIP Shopper Club?
- Do I have to create an account with Shop Premium Outlets?
- Is my personal information safe?
- How do I join or create an account?
-
Product Information
-
Centers & Stores
-
Retailer Guide
- Aéropostale Factory
- Bass Factory Outlet
- Cole Haan Outlet
- Karl Lagerfeld Paris
- Lucky Brand Jeans
- Nautica Factory
Still need help? Contact us.
EMAIL US
Monday-Friday: 9AM-6PM EST
Saturday: 9AM-12PM EST
Sunday: Closed
CHAT WITH US
Monday-Friday: 9AM-6PM EST
Saturday: 9AM-12PM EST
Sunday: Closed
CORPORATE INQUIRIES
Leasing Opportunities
Advertising
Retailer Marketing