How can we help you today?
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Shop Premium Outlets
- How does ShopPremiumOutlets.com work?
- Why should I buy using ShopPremiumOutlets.com?
- What is the Simon Premium Outlets VIP Shopper Club?
- Can I make online purchases at ShopPremiumOutlets.com if I live outside the United States?
- Where can I find size and fit advice?
- The retailer isn't following up with me, can you help?
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Orders
- What happens after I place my order?
- When will you charge my credit card?
- Where is my order?
- Where can I find my order status?
- I placed an order but didn't receive an order confirmation email. Did my order go through?
- Where can I find my order number?
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Pricing & Promotions
- Are prices the same online and in store?
- Are products the same online and in store?
- Do you offer price adjustments?
- Price Updates and Price Matching
- What promotions or discounts are available?
- Can I use a promo code?
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Payment & Gift Cards
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Shipping & Delivery
- How are shipping rates calculated on ShopPremiumOutlets.com?
- What are the shipping prices per retailer?
- How long does it take to ship my order?
- Who ships my order?
- Where do you ship?
- How can I change my shipping option after I have placed my order?
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Returns & Exchanges
- What is your return policy?
- How do I return or exchange an item?
- How much is the return shipping fee for online purchases?
- Is the shipping fee charged for exchanges?
- How long do I have to return or exchange an item I bought online?
- Can I return an item to a Simon Premium Outlets Guest Services Center?
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Account & Emails
- Why should I create an account with Shop Premium Outlets?
- What is the Shop Premium Outlets VIP Shopper Club?
- What are the benefits of the VIP Shopper Club?
- Do I have to create an account with Shop Premium Outlets?
- Is my personal information safe?
- How do I join or create an account?
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Product Information
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Centers & Stores
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Retailer Guide
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Still need help? Contact us.
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Saturday: 9AM-12PM EST
Sunday: Closed
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