Every time you place an order, you should receive an order confirmation e-mail from Shop Premium Outlets at firstname.lastname@example.org and you will also receive an order confirmation e-mail from each retailer. Please note that you may receive multiple e-mails depending on how many brands you order from.
If you didn’t receive an e-mail, first check your spam and/or junk folder. On the rare occasion that there was a problem placing your order with the retailer, Shop Premium Outlets will e-mail you to confirm. You can also check your order status by signing into My Account and clicking on My Orders.
If you haven’t received an order status update, please contact the Shop Premium Outlets’ customer experience team. You can e-mail our customer experience team HERE.