If you have not received your item and it’s past the expected delivery date, please contact the retailer directly in order to avoid any communication delay. Since orders are placed directly with our retail partners, they will handle shipping, tracking, exchanges, returns and refunds.
Please allow up to 24 - 48 hours to get an answer from the retailer.
However, if they do not provide you with a response in this time frame, please don’t hesitate to contact the Shop Premium Outlets® customer experience team and we will be happy to follow up with the retailer on your behalf. You can e-mail our customer experience team HERE.