We are very sorry if there has been a mistake with your order. Please note that all orders are placed and fulfilled directly with our retail partners. Therefore, if you have been sent the wrong item, you will need to contact the retailer directly.
- As soon as you discover you received a wrong item, please contact the retailer's customer support team
- The retailer's name can be found on the item’s detail page, above the item name
- You can visit the customer support section on the retailer's site for more information or to get in touch with the retailer directly
- The order confirmation e-mail sent to you by the retailer contains contact information, or you can find retailer contact information HERE
- When contacting the retailer please include: your retailer order number, the name of the item and a description of what you received
- The retailer will then provide you with further instructions