Our dedicated Customer Experience team strives to reply to all inquiries and issues within 24 to 48 hours. On rare occasions, during holiday periods or if there is an unexpected increase in contact volume, replies may take a bit longer.
If you have already been in contact with our Customer Experience team and are waiting on an update, please note that our agents may be seeking further information from one of our retailers.
As our retail partners handle order processing, fulfillment and shipping, our Customer Experience agents often need to reach out to them to get the most up to date information on items and orders.
We strive to get this information as fast we can. However, if the retailer is experiencing delays, this can unfortunately slow down how fast we get back to you.