Return and refund policies vary by retailer, but most retailers will issue a refund to the original payment method. Therefore, the refund will be loaded back to the original Giftcard used to place the order. Please note that it can take up to 7-10 days for funds to be added to your Giftcard. If the retailer voided or cancelled the transaction in their register, the funds could be on hold for up to 9-10 business days. The hold is automatically released after that time and the funds are placed back into your available balance. Check your balance regularly at www.simon.com/giftcard to determine when your Giftcard has been credited for the return.
If the Giftcard was thrown away or misplaced (and you do not have the Giftcard number), please contact our GiftCard customer service team at email@example.com. They may be able to assist in locating your Giftcard number in order to have it replaced. You will need to provide identifying information about the original purchase of the card in order to locate the transaction and Giftcard number.