Frequently Asked Questions
Premium Outlets Centers
- Why should I use Shop Premium Outlets®?
- How do I Search and Filter?
- Can I make online purchases at ShopPremiumOutlets.com if I live outside the United States?
- What is the Simon Premium Outlets VIP Shopper Club?
- Terms of Service
Account & Emails
- How do I update my account?
- What is SPO Rewards?
- What is the Shop Premium Outlets® VIP Shopper Club?
- Why should I create an account with Shop Premium Outlets®?
- What are the benefits of the VIP Shopper Club?
- Do I have to create an account with Shop Premium Outlets®?
Product and Retailer Information
Pricing & Promotions
- Are prices the same online and in store?
- Are the prices on Shop Premium Outlets the same as the retailer’s website?
- Do you offer price adjustments?
- Price Updates and Price Matching
- What promotions or discounts are available?
- Is the promotion automatically applied when I'm taken to the retailer's website?
- When will you charge my credit card?
- Where is my order?
- Where can I find my order status?
- Why did I not receive an order confirmation e-mail?
- Where can I find my order number?
- Can I cancel my order once it's been placed?
Payments & Gift Cards
- What is Klarna?
- What forms of payment are accepted on ShopPremiumOutlets.com?
- Is it safe to use my credit card on Shop Premium Outlets?
- How is sales tax calculated?
- Can I use a retailer’s gift card for online purchases at ShopPremiumOutlets.com?
- Can I use a Simon Giftcard® at ShopPremiumOutlets.com?
Shipping & Delivery
Returns & Exchanges
- Return Policy
- Request a Return Label
- Can I return items purchased on Shop Premium Outlets® to the retailers’ store?
- How much is the return shipping fee for online purchases?
- How long do I have to return or exchange an item I bought online?
- What happens if I need to return an item I purchased with my Simon Giftcard®?